20,000+ HAPPY CUSTOMERS | FURTHER 10% OFF FOR YOU ON ORDERS $40+, APPLY “GET10FOR40” ON CHECKOUT (Offer Ends Midnight Tonight)

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number of your order. You may also visit our website at any time and click on our Order Lookup page to find the real-time updates of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Lookup page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders, it will normally take two to three weeks. For International orders, please allow up to four weeks.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: 100%! We use advanced SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it is used one-time only to complete your purchase. Once the transaction is approved, your credit card information is purged.

Q: How do I order on your website?

A: Simply find the product you want and click the "Get it" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does CoolStuffSales.com provide a quality guarantee for all the products being sold?

A: Sure, If you do not like the product or find any kind of damage to the product, contact us immediately! We will do all we can to ensure you receive the best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply contact us with your complete order details.
If you have any additional questions that have not been addressed in our FAQ. Please visit our Contact Us page or send us an email at hello@coolstuffsales.com and we'll get back to you as soon as possible.
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